If we fail to pack properly, we will replace or return the item. If the plant arrives damaged or in distressing condition, we will investigate each case one by one to understand what happened. If the package is lost in transit, we will claim a refund from the DHL office and, if successful, will issue you a refund (usually up to $ 50 per package). Once we have delivered the package at the DHL office, the rest is out of our control and we cannot be held responsible for any disruption, delay and loss of goods on DHL's services, but we will do our best to claim compensation from the DHL office according to their responsibilities. If so, please send the factory back to us safely in the same packaging and we will issue a refund within 1-2 business days of receiving it. We will accept returns without question if you notify us within 14 days of receiving the plant. Please only buy now if you are willing to accept this risk as we will not be able to recover any losses resulting from delayed delivery services. We pack all the plants with care but if the parcels get stuck in transit for days, the plants will definitely not be happy and the inspectors won't return them.
Sometimes due to certain conditions, we need to delay delivery for several days, in which case we will contact you and let you know.ĭue to service overstatement and quarantine rules, the delivery service may experience disruption in the next few weeks.
It usually takes 3-10 days for deliveries within the Americas and 5-14 days for deliveries outside America. We ship worldwide with DHL Express trackable service.
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